Start selected requests, check requirements, schedule, pay where approved, track status and receive notices.
A National Digital Services Initiative
The Digital Front Door of Timor-Leste
One trusted digital gateway connecting citizens to government, mobility, and healthcare—through one familiar national service experience.
01
mGovGovernment within reach.
02
SAEFASTMove safely. Connect opportunity.
03
HealthLinkHealthcare closer to the citizen.
01 / THE CITIZEN PROMISE
Essential services should feel closer, clearer and easier to begin.
LINKTIMOR brings government, mobility and healthcare into one familiar citizen experience—while each institution retains authority over policy, official records and regulated decisions.
The national value is not more apps. It is fewer dead ends, fewer unnecessary trips, clearer next steps and better service evidence for government.
Know the approved driver, vehicle, fare basis and trip status while transport regulation remains with the State.
Find participating services, appointments, referrals and telemedicine pathways connected to approved health systems.
02 / ONE CONNECTED EXPERIENCE
One citizen. One familiar starting point. Existing institutions stay in control.
LINKTIMOR simplifies how a citizen begins, follows and completes a service without replacing the systems, records or legal authority behind that service.
CITIZEN EXPERIENCELINKTIMOROne account • one familiar journey
01Citizen Experience
Approved identity path • plain-language requirements • service catalogue • status tracking • notifications • support
02LINKTIMOR Coordination
Approved APIs coordinate identity, payments, messaging, consent, document verification and status exchange only when a service needs it.
03Institutional Authority
Ministries and competent authorities retain policy, official records, approvals, clinical governance, transport regulation and service ownership.
IdentityPaymentsMessagingConsentDocument VerificationAuditAnalytics
03 / mGov — MOBILE GOVERNMENT SERVICES
Public services in the citizen’s hand.
mGov focuses first on high-friction transactions where better information, pre-checking, appointments, payments, tracking and notifications can reduce avoidable travel and repeated follow-up.
Priority mobile public-service journeys
Identity & recordsIdentity card, passport and criminal-record requirements, pre-check, appointment/request start, status and ready-for-pickup notice.
Business servicesRegistration, renewal, changes, additional activity and certificate-related requests through approved processes.
Driver & vehicleLicences, registration, inspection, route permits and related approved DNTT-connected transactions.
Municipal & suco routingDigital request, appointment or document-preparation steps where authorized.
Government paymentsApproved fees, payment references and digital receipts where integration exists.
One case to followCase number, missing-requirement alerts, secure messages, helpdesk, status labels and citizen feedback.
GOVERNMENT SERVICE COMMAND CENTER
Every request becomes a visible, accountable service case.
Citizens see a simple journey. Authorized teams see the operational evidence needed to manage workload, service quality, approvals, delays and citizen support.
01CompletionRequests completed vs. started
02TurnaroundMedian end-to-end processing time
03BacklogOpen, ageing and overdue cases
04QualityFirst-time-right submissions
05PaymentsApproved transactions reconciled
SUBMIT→REVIEW→APPROVE / REFER→NOTIFY→CLOSE & AUDIT
04 / SAEFAST — CONNECTED MOBILITY
A safer, more visible journey from request to arrival.
SAEFAST is a connected-mobility service concept for participating drivers and operators. Licensing, regulation and enforcement remain with the competent Timor-Leste authority.
Know the trip before it begins.
- Request or schedule a participating ride and confirm pickup.
- See approved driver and vehicle details before confirmation.
- See the expected fare or fare basis before the trip.
- Track the trip, retain a trip record and access support.
Operate through verified rules.
- Onboarding linked to authorized credential checks.
- Service-area, category, dispatch and trip records.
- Incident, complaint and safety-event records.
- Settlement records where applicable.
See service evidence—not private-market noise.
- Aggregated demand and service-coverage information.
- Traceable safety, incident and complaint records.
- Connection to—not bypass of—authority processes and policy.
05 / HEALTHLINK — CONNECTED HEALTHCARE
Care begins before the journey to a facility.
HealthLink is proposed as a citizen-facing access and navigation layer for approved services. Ministry of Health systems, clinical records and health-sector governance remain authoritative.
Participating facilities, service types, locations and instructions.
Approved bookings, reminders and next-step instructions.
Referral guidance and follow-up status where permitted.
Approved pathways connecting local facilities to specialist support.
HealthLink should connect citizens to existing Ministry-led systems and workflows—not duplicate clinical systems or move clinical authority outside the health sector.
06 / DESIGNED FOR TIMOR-LESTE
One national experience. Built for real conditions.
The platform should absorb complexity while the citizen sees clarity—across devices, connectivity conditions and assisted service channels.
Core citizen journeys optimized for smartphones and simple navigation.
Lightweight pages, efficient data use and resilient transaction design.
Government-approved service desks or assisted channels for citizens who need support.
Language packs and government-approved terminology configurable for national use.
Readable typography, clear status language and inclusive user-experience standards.
Approved interfaces and auditable transaction history subject to policy.
07 / NATIONAL CONTROL & TRUST
Timor-Leste keeps authority. Digital convenience does not weaken sovereignty.
The platform can be tested without transferring institutional ownership. Security, interoperability and accountability are designed into Phase 1 before any later scale decision.
Records and legal authority stay with the responsible institution.
Authentication, consent, encryption, logging and incident response.
Approved APIs connect systems without replacing them.
Transactions, approvals, payments and service changes remain auditable.
08 / A MEASURED PHASE 1
Start controlled. Prove the operating model. Scale only on evidence.
A 180-day Phase 1 can establish governance, connect approved systems, run real citizen journeys and give competent authorities evidence for the next decision.
0–30
DAYSDefineConfirm services, agencies, pilot locations, governance, commercial ceiling and success measures.
31–60
DAYSConnectDocument integrations, configure workflows and connect approved identity, payment and agency systems.
61–120
DAYSOperateRun real citizen journeys with service desks, monitoring, audit, support and incident management.
121–180
DAYSEvaluateCompare completion, processing time, backlog, reliability, support demand, incidents and cost.
Government decision pointPilot completion does not itself authorize national expansion. Evidence should show service outcomes, unresolved risks, operating cost and support load before competent authorities decide whether to expand, modify or stop.
09 / COMMERCIAL MODEL
US$1
per Active Citizen
per Month per Service availed
per Month per Service availed
Simple to understand. Auditable in use. Governed by Timor-Leste.
Billing control is part of the design.
01 / Verified Usage
System-generated active-service counts with agreed exclusions and retained transaction evidence.
02 / Government Validation
Usage basis, exceptions, disputes and any monthly ceiling reviewed before billing.
03 / Invoice & Audit
Only the validated amount is invoiced; supporting evidence remains available for audit.
Authority and control
Policy and service rules • institutional ownership and data authority • approval of service scope and commercial ceilings • regulatory and national scale decisions.
Defined delivery responsibility
Citizen experience and service catalogue • approved integrations and workflows • monitoring, audit logs, incident handling and reporting • documentation, training and transition support.
10 / WHAT SUCCESS LOOKS LIKE
Measure service outcomes—not downloads, registrations or promises.
A later scale decision should be informed by measurable citizen experience, operating performance, reliability, security and cost evidence from real services.
Successful starts and completions; support demand; repeat visits avoided where measurable.
Median end-to-end processing time and waiting time by service and location.
First-time-right submissions; cases returned for missing or incorrect requirements.
Open cases, ageing, overdue cases, assignment and escalation.
Availability, failed transactions, security events and incident response.
Operating cost, support load, integration cost and unit-service economics.
11 / DELIVERY PARTNER
Built with delivery discipline. Transferred with institutional capability.
AEX Systems proposes to serve as technology implementation and managed-service partner, combining platform delivery with documentation, training, operational support and structured knowledge transfer.
Experience across digital platforms, cloud, government services, healthcare, payments and analytics.
The supplied profile lists DICT, DOH, DepEd, DA, COMELEC, NGCP and LGU engagements.
Government, healthcare, payments, transport/events, cloud and analytics.
The supplied profile lists engagements in the United States, Hong Kong, Qatar, Bahrain and Australia.
12 / THE PHASE 1 DECISION
The future does not need to begin everywhere at once. It only needs to begin well.
Select the services.Establish the standards.Launch Phase 1.Measure the results.Scale what works.
LINKTIMORSmart. Connected. Together.
A National Digital Front Door for Essential Citizen Services.
AEX Systems · Executive Contact
Start a serious digital infrastructure conversation.
For LINKTIMOR executive discussions, government modernization, platform delivery, integrations, and Phase 1 coordination, connect directly with AEX Systems.
Office / Partner Desk
Email
Office Location
SM Aura Business Tower
Taguig City, Philippines
Taguig City, Philippines
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